Patient Guide

Admissions

Patients may pre-admit once admission has been scheduled. Admissions are processed via the registration clerks in the front lobby. After hours admissions are processed at the registration desk in the Emergency Department. Once you arrive on the nursing unit, the staff will help you get acquainted with your room and your surroundings. 

Patients undergoing outpatient surgery should report to the registration desk in the front lobby. Outpatient registration hours are Mon – Fri; from 6:00 am until 6:00 pm. 

Expectant mothers who are not scheduled for a C-Section or induction of labor should check in through the Emergency Department before coming to Labor and Delivery. If you are a scheduled admission, please check in via the registration clerks in the front lobby during business hours.

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ATM

For your convenience, an ATM is located near the emergency entrance.

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Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

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Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

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Cafeteria

Melting Pot Cafe
Location: Near the South entrance

Breakfast Hours:
Monday through Friday: 7:00 a.m. to 9:30 a.m.

Lunch Hours:
Monday through Friday: 11:00 a.m. to 1:00 p.m.
Chef Table Tuesday - Thursday: 11:30 am - 12:30 pm

All visitors are welcome to dine in the cafeteria.

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Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

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Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Castleview Hospital, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

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Channel Listing for TV

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Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

The Utah Department of Public Health
dhhs.utah.gov

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. For help, contact our patient advocate.

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Discharge

When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. You will be given written discharge instructions for reference after discharge. The case manager will assist you in making arrangements for home care or other community services, if needed. Your physician will let you know if an office visit is necessary after discharge. 

Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.

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Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

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Financial Arrangements

When you are admitted, you should confirm financial arrangements for your care. If you have hospitalization insurance, please bring your identification card, and other pertinent information with you. 

Most insurance companies require pre-admission certification and a second opinion before surgery. Please review your pre-admission requirements and coverage and advise your physician of these requirements. This process must be complete before admission, unless it is an emergency. If this has not been done in accordance with the policy's requirements, your insurance benefits may be reduced or denied. Also if the patient leaves the hospital “against medical advice” (“AMA”) your insurance may choose not to pay for the hospitalization. 

As a courtesy, Castleview Hospital will file a verifiable third-party claim and help in any way possible to expedite their payment. However, please remember that the patient is ultimately responsible for the hospital bill because an insurance policy is a contract between patients and their insurance company. 

Most hospital insurance plans do not fully cover hospital bills. All bills are payable in full at the time of discharge unless financial arrangements have been made with the business office 435.636.4823 before discharge. At the time of discharge, you should be prepared to pay the estimated balance due over the verifiable insurance coverage, or make arrangements with the Business Office. 

The Business Office will file your claim for insurance assigned to the hospital. If an insurance payment is less than our estimate, you will be billed for the balance due. Castleview Hospital can provide payment arrangements and financing options. 

Assistance with Medicaid eligibility is available by calling the patient financial counselor at 435.637.4800 ext 4117.

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Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

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Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.

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Gift Shop

Location: Near Main Entrance

Hours of Operation:

Mon. to Fri.: 9:00 a.m. to 4:00 p.m.

The gift shop offers flowers, cards, baby items, toiletries, candy, and more. Cash, check and credit cards accepted.

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Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

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Hospital Safe for Valuables

We encourage you to entrust your valuables to a friend or relative while you are in the hospital. If you have valuables at the hospital please ask the nurse for a Special Valuable Envelope. Your valuables can be placed in the hospital safe, by the House Supervisor, once you have sealed them in the Special Valuables Envelope. The envelope must be filled out and signed by you or a responsible relative and your nurse. The content list will remain with your hospital chart and a copy of the list will be sealed inside the Valuables Envelope. Ask your Nurse about this hospital policy if you would like to use it. The hospital cannot be responsible for lost items unless they are placed in a Valuables Envelope. Glasses, contact lenses, hearing aids and dentures must be documented in your chart. 

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Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

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Housekeeping Services

Castleview Hospital believes in maintaining a clean environment. Patient rooms will be cleaned regularly. If your room needs attention, please speak with a nurse. If you need additional Housekeeping services please don’t hesitate to contact us directly at ext. 4404.

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Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

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Latex Allergies

In an effort to prevent or reduce exposure to known allergens, patients found to be allergic to latex will be treated with medical products which are free of latex or will be shielded from contact with latex. Please make sure your nurse is aware of any latex allergies.

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Lost and Found

You may call Castleview Hospital at 435.637.6800 to check if a personal item has been found as well as where to pick up that item.

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Mail

Mail and email sent to our website are delivered to patients Monday through Friday by hospital volunteers. Flowers may be delivered by individual florists, staff or volunteers. Fresh flowers are not allowed in critical care areas.

Mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nurses station or given to your attending nurse. Postage stamps are available in the gift shop.

Mail for patients should be addressed as follows: 

Patient Name 
Castleview Hospital 
300 North Hospital Drive 
Price, UT 84501

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Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff.

We will need a complete list of medicines you are currently taking, including those not prescribed or ordered by your doctor (example: over the counter medications, vitamins, herbal supplements). While in the hospital, please take only medicines administered by your nurse. If your medicines are not given to you at the same time as you normally take them, please let us know and we shall try to adjust schedules to match how you take them. Sometimes, meals or tests may hinder your normal medication routine. 

We use generic medicines when possible to help control costs. Because of this, some medicines may look different than your usual pills. If you have questions about the pills or any other medicines you are taking, do not hesitate to ask your nurse or physician.

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Newspapers

Local newspapers may be purchased from the Volunteer Gift Shop. The volunteers also have magazines and paperback books available for your use while in the hospital. Please ask your nurse if you would like something to read.

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Parking

There is ample parking available near and around the hospital. All parking is free.

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Pastoral Care

If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse for more information. 

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Patient Meals

The Castleview Hospital dietary team provides meals to patients and can accommodate dietary requirements. Because nutrition is an important part of your recovery, our dietitian prepares a variety of menus according to your doctor's instructions. If your doctor wishes you to adhere to a special diet once you have left the hospital, our dietitian prepares a variety of diet instructions according to your doctor’s orders. To schedule an appointment with our dietician, call 435.637.4800 ext 4304. 

If lab tests or x-rays delay your meal time, the nursing staff will be happy to order a tray after you return to your room. One guest tray will be provided free of charge for families of patients age 12 and under. Nourishment rooms are available on each nursing unit. A variety of snacks and beverages are provided for our patients.

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Pediatric Care

For the safety of our pediatric patients under the age of 12, we require an adult to stay with them at all times. If your child is under 2 years of age, we require the use of a crib for the safety of your child. On admission, you will be asked to review a Pediatric Safety/Security Guidelines form that will have guidelines for the safety of your child while in the hospital.

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Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. If this is not an option, speak with a nurse. Castleview Hospital cannot be responsible for replacing personal belongings.

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Pharmacy

Located near the center of the hospital. Most major insurance is accepted.

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Provider Charges

Once you are discharged from the hospital, you may receive a separate bill from the physician, anesthesiologist, EEG Neurologist, pathologist, radiologist, or emergency department physician. These physicians are not employees of the hospital. 

If you have questions about the cost of a medical procedure, please call our Business Office Director at 435.636.4836 and we will be happy to help you.

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Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

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Rapid Response Team

You can call a critical-care response team to respond if your condition worsens and you do not get the immediate care you need. Dial 2222 to request this special service. See p. 2 or ask a staff member to learn more.

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Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on Castleview Hospital property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

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Telephone

All patient rooms have phones. To place a call within the hospital, see p. 3. The telephone at your bedside is for your use and convenience. To make local calls, dial "9" and wait for the dial tone, then dial your desired number. To make a long distance call from your room, press 9 and then press 0. A toll operator will answer and direct your call. 

Telephone Tips:

• Medical/Surgical Room – dial 435.637.4800, then the room number followed by a “0” 
• Labor and Delivery and Obstetrics Room – dial 435.637.4800 then the room number followed by a “0” 
• Dialing the Hospital Operator from your room - Press "0" 
• Placing a local call from your room - Press "9" then dial the number 
• To reach an Outside Operator from your room - Press "9" then "0"

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TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Please contact the nurse’s station for instructions to change the settings on your television to closed captioning. We also have two patient education channels: 60 and 61. Ask a staff member if you have any questions on using your TV.

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Your Room

Within your room, you will see a whiteboard. The whiteboard has information about your stay, including a direct dial phone number to the nurse.

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Vending Machines

Here you can find beverages and snacks 24 hours a day. Located in the Emergency Department waiting room. Soft drink machines are located in waiting rooms throughout the hospital.

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Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

• General Hours: 8:00 a.m. to 8:00 p.m. Note: Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
• Pediatrics: 8:00 a.m. to 8:00 p.m. Note: One parent or other adult support person is permitted to stay 24 hours a day.
• Intensive Care Unit: Due to the nature of the Intensive Care Unit (ICU), visitation is determined on an individual basis. Castleview Hospital traditionally practices an open visitation policy. Depending on the needs of the patient, visitation may be restricted. 

Children under the age of 12 must be accompanied by a responsible adult at all times when visiting the hospital. In Maternity Department, only siblings of the newborn under the age of 12 are allowed into the Maternity Department. All other children must be over the age of 12 to enter the Maternity Department. 

Please use caution when bringing young visitors to the hospital. Do not allow children with cough, fever, rash, sore throat, nausea, vomiting, diarrhea or recent exposure to illness to visit.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.

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What to Bring

You will need to bring a small number of personal items to the hospital, such as pajamas, robe, slippers, and personal toilet articles including cases for glasses, contact lenses, hearing aids and dentures. If you don’t have these items, we can provide them for you. If you bring with you or any of the prior mentioned items are brought to you after your admission, please make sure your nurse is aware that you have them in your possession. These items are your responsibility. Castleview Hospital can’t be held responsible for lost items, but we will do everything we can to help you protect your personal items. Bring your driver’s license, insurance card, claim forms, and your co-pay and deductible amounts.

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What Not to Bring

Do not bring watches, jewelry, cash or other valuables to the hospital. Castleview Hospital will only be responsible for these items if they are deposited into our safe. Ask your nurse about safe deposits upon admission. If you bring your personal medications with you, you will need to give them to your nurse to be stored until your discharge. Your physician and the hospital pharmacy will provide all of your medication while you are in the hospital. There may be instances when we don’t stock a particular medication or a particular strength of medication and may need to use your personal medications at no cost to you. However, it is important to provide your physician with a list of all medications that you are currently taking including strengths and frequency.

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Wifi

To access wifi, select the GuestAccess option. Once it connects you will be redirected to the terms and conditions page. You must choose “accept” to proceed. Once “accept” is selected you will be redirected to CastleviewHospital.net and may use the internet as needed.

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