Patient Guide

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.

Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

ATM

For your convenience, an ATM is located near the emergency entrance.

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

Cafeteria

Melting Pot Cafe
Location: Near the South entrance

Breakfast Hours:
Monday through Friday: 7:00 a.m. to 9:30 a.m.

Lunch Hours:
Monday through Friday: 11:00 a.m. to 1:00 p.m.
Chef Table Tuesday - Thursday: 11:30 am - 12:30 pm

All visitors are welcome to dine in the cafeteria.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Castleview Hospital, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

Channel Listing for TV

#	Channel	#	Channel	#	Channel
2	KUTV (CBS)	21	CNN	40	CNBC
3	KUCW (CW)	22	Fox News Channel	41	Hallmark
4	KTVX (ABC)	23	The Weather Channel	42	Cartoon Network
5	KSL (NBC)	24	HSN	43	Headline News
6	ETV6 – local channel	25	Nickelodeon	44	MTV
7	KUED (PBS)	26	USA	45	VH1
8	QVC	27	Lifetime	46	Outdoor Channel
9	KUEN	28	ABC Family	47	TV Land
10	LOCAL	29	A&E	48	Syfy
11	KBYU	30	AMC	49	FOX Sports1
12	KJZZ	31	The Discovery Channel	50	HGTV
13	KSTU (Fox)	32	The Learning Channel	51	E!
14	Disney-C	33	Animal Planet	52	GSN
15	Fox Sports Rocky Mountain	34	FX	53	G4 Oxygen
16	TBS-East	35	Spike TV	54	Sportsman Channel
17	TNT-EH	36	CMT	56	National Geographic
18	ESPN	37	ESPN-U	57	Disney JR
19	ESPN2	38	Bravo
20	ESPN Classic	39	The History Channel

Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

The Utah Department of Public Health
dhhs.utah.gov

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. For help, contact our patient advocate.

Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.

Gift Shop

Location: Near Main Entrance

Hours of Operation:

Mon. to Fri.: 9:00 a.m. to 4:00 p.m.

Cash, check and credit cards accepted.

Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

Hospital Safe for Valuables

We encourage you to leave valuables at home or have a loved one take them home for you. If this is not possible, please speak with your nurse.

Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Housekeeping Services

Castleview Hospital believes in maintaining a clean environment. Patient rooms will be cleaned regularly. If your room needs attention, please speak with a nurse.

Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

Lost and Found

You may call Castleview Hospital at 435.637.6800 to check if a personal item has been found as well as where to pick up that item.

Mail

Mail and email sent to our website are delivered to patients Monday through Friday by hospital volunteers. Flowers may be delivered by individual florists, staff or volunteers. Fresh flowers are not allowed in critical care areas.

Mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nurses station or given to your attending nurse. Postage stamps are available in the gift shop.

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

Parking

There is ample parking available near and around the hospital. All parking is free.

Pastoral Care

If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse for more information.

Patient Meals

The Castleview Hospital dietary team provides meals to patients and can accommodate dietary requirements.

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. If this is not an option, speak with a nurse. Castleview Hospital cannot be responsible for replacing personal belongings.

Pharmacy

Located near the center of the hospital. Most major insurance is accepted.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Rapid Response Team

You can call a critical-care response team to respond if your condition worsens and you do not get the immediate care you need. Dial 2222 to request this special service. See p. 2 or ask a staff member to learn more.

Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on Castleview Hospital property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

Telephone

All patient rooms have phones. To place a call within the hospital, see p. 3. If you need to make a local phone call, dial 9 + area code + the phone number you want to call. To make a long-distance phone call, please contact your nurse for assistance.

TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

Your Room

Within your room, you will see a whiteboard. The whiteboard has information about your stay, including a direct dial phone number to the nurse.

Vending Machines

Here you can find beverages and snacks 24 hours a day. Located in the Emergency Department waiting room.

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

General Hours: 8:00 a.m. to 8:00 p.m. Note: Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
Pediatrics: 8:00 a.m. to 8:00 p.m. Note: One parent or other adult support person is permitted to stay 24 hours a day.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.

Wifi

To access wifi, select the GuestAccess option. Once it connects you will be redirected to the terms and conditions page. You must choose “accept” to proceed. Once “accept” is selected you will be redirected to CastleviewHospital.net and may use the internet as needed.